Frequently Asked Questions

What methods of payment are accepted?

We accept Ideal, PayPal, Visa and Mastercard.

How long until my order is processed?

Majority orders are processed within 1 – 2 business days from the time you place the order. Orders within the Netherlands arrive within 3-4 business days.

** The average delivery for an international order is around 10 business days. **

How do I cancel my order?

We’ll do our best to help you cancel the order. Please send us an email at If the package was already shipped out, unfortunately we can’t cancel it.

How much is shipping?

The Netherlands:
Shipping costs are €3,50.
-Free shipping on orders over €30-

Europe shipping:
The shipping costs depend on the selected country and weight, starting from €11,95.
-Free Europe shipping on orders
over €100-*

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense.

All orders will be send as Letterbox Packets by PostNL or by DHL.

(*Free Europe shipping is only valid on orders with a maximum weight of 5 kilogram.)

Do you accept returns/exchanges?

We do not offer exchanges. Returns are accepted if the product has not been opened and must be returned in the original packaging within 14 days after receiving the item. Return shipping costs are non-refundable and will not be covered by

Please Note: Socks are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW worn items to be returned for the safety of all of our clients.

Do you ship international?

Yes. Our socks are able to be shipped in Europe. For worldwide shipping please contact us via:

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